Frequently Asked Questions
Category: Plug-in License
Why plug-in says reload license after copying license to right folder?
Plug-in has failed to locate the proper file or the license check failed. Make sure the license is called “license.key” in the plug-in folder and not “license.key.txt”.
If you see .txt appended, rename the file to “license.key” and try to validate again.
How do I add the license.key for the plug-in to register?
UPDATE 2020-April-03
license.key needs to be located in:
[ WINDOWS ] \”login username”\Documents\Mystery Islands Music\”plug-in name”\
[ macOS * ] /Library/Audio/Presets/Mystery Islands Music/”plug-in name”/
…in order to register. Reload your project or plug-in instance in order to validate.
- Access VirusHC still needs to locate the license.key in ~/Documents/Mystery Islands Music/”plug-in name”/ until macOS Catalina supported release is ready!
I just purchased the plug-in, where can I download the license?
Click My Account and navigate to Orders tab. Once you are there, click on the order which contains the license for our plug-in and download from there.
Do I need a internet connection to activate the plug-in?
No, you can purchase the plug-in license from our store and download the license.key and full installers and bring them to your offline computer for setup.
Can I use my license on multiple computers?
Yes as long as the computer is yours. If we get support requests made with your license, by someone else than you, your license will be deleted.
Can I transfer my license to someone else or include it when I sell the synth?
No. Once you purchase the license for the plug-in, you are solely entitled to lifetime support for the plug-in. It does not make sense to us, that once you sell the license, we would have to start supporting a new “client”.