Roland JP-80×0 Troubleshooting (Chapter 5)

You have some suggestions? Yes please!

We are always open for new suggestions and ideas regarding to our products, so please, by all means send your suggestions to us.

Head down to our store below and drop your idea in, we will have a look at it and let you know if it can be done.

Open Support Ticket

Thank you.

Troubleshooting

This is most likely the first place where you come up. Well, we have some great news for you in this order:

  1. Read this manual, and
  2. Read this manual again!

Now if you still have trouble with your JP and the plug-in, it is time to check out the possible solutions.

I can’t get my JP-8000 / JP-8080 to function with the plug-in!

  • Check your audio cables and make sure they are connected as required.
    • Audio outputs from JP to your soundcard inputs.
    • Activate monitoring / recording to your audio channel to hear sound.
  • Check your MIDI cables and make sure they are connected as required.
    • MIDI out from JP has to be connected to your MIDI interface input terminal.
    • MIDI in at your JP has to be connected to your MIDI interface output terminal.
  • Make sure your license is valid. Plug-in displays “REGISTERED” when the license is ok.

Plug-in crashes my DAW when I’m trying to save bank data!

  • Make sure your patches folder exists and that you have rights to write to it.

If you still can’t get your JP to make the “handshake” with the plug-in, you can open a Support Thread at our support site. The best way for us to solve your problem is when you send us a little video of what you try to achieve and how you try to do it. Send us a private youtube link in the thread or upload a video in our service.

If you have validation errors, we hope you will open a thread with the crash log and full specs of your current system. This way it’s much easier and faster for us to solve your issue.

TIP #4: Always keep your account up to date with your name, email and address details – otherwise the license generation will not work! So, fill in ALL your details before contacting us.

Our support is open 24/7 and we intend to reply on all support threads within 48 hours.

Support portal + FAQ : https://help.mysteryislands-music.com/

Login to your account: https://www.mysteryislands-music.com/my-account/

Plug-in updates: https://www.mysteryislands-music.com/downloads/

Subscribe to your mailing list in order to get the latest update news, new product announcements, special customer offers and some tips every now and then.

If you want us to make cool plug-ins more, read the manual for the third time and let us focus on what we do the best: Develop more control plug-ins for hardware synthesizers.

Final Words

We would like to that you all for your support prior to the development of this plug-in.

We hope you will enjoy the advantages this plug-in brings to your everyday production workflow and we hope that you will purchase the full license to our plug-in from our own store.

Development of this plug-in has taken a lot time, including over 70 000 lines of deep C++ coding, thousands of cups of coffee and endless hours with the graphical user interface.

Coding: Jani Kervinen
Graphics: Jani Kervinen
Patches: Jani Kervinen
Manual: Jani Kervinen

More to come, stay safe and make some music!

***

Done! Now, take me to…

OR
Return to JP-80×0 User Manual Index

0
0
196
Rate this user guide

You are not allowed to rate this post.

If you found our guides helpful, please consider becoming a Patron on our Patreon page. This will help us to deliver more for you!